Hayden Memorial Library - Frequently Asked Questions

How do I log into the computer network, WingSpan, Canvas, and library databases?

The username to access these services is the first part of your Citrus email address before @. The password is your Citrus email password. Tip: Usernames over 20 characters need to be shortened by removing letters from the beginning to total no more than 20 including the numbers. WingSpan and Canvas can be accessed from the campus homepage or campus portal.
What is my Citrus email address?

Check your welcome letter for your Citrus email address. It includes the first three letters of your first name, your entire last name and three random numbers followed by @student.citruscollege.edu. Your username is the portion before the @ symbol. The password will also be included in your welcome letter. 
 

How do I log into my Citrus Email?

Visit my.citruscollege.edu, select Student Email. The username is your entire email address. If you already have a password, enter it. You will be prompted to update your information. If you don’t know the password, see instructions below.

How do I set/reset my email password?

Select “Can’t access your account?” then “Work or School account”. Enter your email address and after 5 minutes, use the default password: Capital “C”, lowercase “c” and full birthdate: CcMMDDYYYY (only needed the first time you set your password – Tip: After set/reset, change your password ASAP). You will be prompted to update your account with more information. Future resets will use the security information you provide. Learn more about Student Email Accounts.
 

How do I forward my Citrus email?

Log into your campus Outlook email and select Settings (gear) icon. Under “View all Outlook settings”, select “Mail”, “Forwarding”, then check the “Enable Forwarding” box. Enter your email address then select “Save". Tip: Send an email to your Citrus account to verify that forwarding is working correctly.

How can I print and what is the cost? 

Black and white printing is 10 cents per page and color is 40 cents. There are six print release stations on campus, including three in the library. Students can add credit to their printing account anytime by visiting the “How to Print” link on the library homepage. 
 

How can I view/renew my library materials?

To view your library account, visit the “MyAccount” link on the library homepage. Login with your campus credentials, select “Library Card”, “Loans”, then select “Renew” for each item you wish to renew. Items can be renewed twice before they are overdue.


For other login issues, submit an Account Issues Form, call the TeCs Help Desk 626-857-4357 or Visit IS 103 or SS 1st Floor Lobby
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More questions? Contact us or visit our interactive FAQs database.

Hayden Memorial Library at Citrus College │ 1000 West Foothill Blvd. Glendora, CA 91741-1899 │ (626) 963-0323 │ A to Z Index my.citruscollege.edu Student Account Issues

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