Hayden Memorial Library - Frequently Asked Questions

More questions? Contact us via chat, text, email, in-person or visit our interactive FAQs database.

What is my Citrus email address?
Log into WingSpan using your ID # and PIN. Go to the Personal Information tab, select View Email Addresses and find it under Citrus College Email.

How do I log into WingSpan?
Visit my.citruscollege.edu/ , select Register Add/Drop Classes (WingSpan). Enter your User ID and PIN (See Welcome Letter for ID). Your initial PIN is your birth date in MMDDYY format. To reset PIN, select “Forgot PIN?”, answer secret question and select new PIN which will update every 6 hours at 6a/pm & 12a/pm.

How do I log into my Citrus Email?
Visit my.citruscollege.edu/ , select Student Email. The username is your entire email address and the default/first time password is capital C, lowercase c, and your birth date in MMDDYYYY format. After your initial login, enter your default password, then create a new one. Learn more about email. 

What if I forgot my email password?
At the email login screen, select “Can’t access your account?”. Select your school account and enter your email address, then select the “contact an administrator” link. This will reset your password to the default (see above) in approx. 5-10 minutes.

How do I forward my Citrus email to another email account?
Log into your email account, open Outlook, select Settings (gear) icon. Under “Your app settings”, select “Mail”. Under “Accounts”, select “Forwarding”, then “Start Forwarding”. Enter your email address and then select “Save". Tip: Send an email to your Citrus account to verify that forwarding is working correctly.

How do I log into computers, wi-fi, Canvas and/or Wēpa​?
The username is the first part of your Citrus email address before the @. The password is capital C, lowercase c and the first 6 digits of your WingSpan PIN. The wi-fi network is called cc-ap. Access Canvas via my.citruscollege.edu/  

How can I print and what is the cost?
Upload your document seven different ways to any of the six Wepa print stations on campus located in the Library (LI), Campus Center (CC), Math (MA) and Student Services (SS) buildings. Black and white single-sided is 12¢, double-sided 19¢, color single-sided 50¢, double-sided 99¢. Learn more. Photocopying and scanning services are not provided by the library. 

How can I renew my library materials & access databases off-campus?
Visit the MyLibrary Account link on the library homepage and select Sign In. The first time, select Set/reset password, enter your WingSpan ID and select Request new password. Check your Citrus email and select the password link (within 24 hrs) to set a new password. If you forgot your password, use the same process. Items can be renewed twice before they are overdue.

For other login issues, submit an Account Issues Form or call the TeCs HELP desk (626) 857-4100

Hayden Memorial Library at Citrus College │ 1000 West Foothill Blvd. Glendora, CA 91741-1899 │ (626) 963-0323 │ A to Z Index my.citruscollege.edu Portal Account Issues

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